Customer Service Advisor

Job summary:

Looking for a Customer Service Advisor who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our team is spread across 17 countries. Headquarters is in New York City. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. You will need at least 4 hours of overlap with US Eastern time. Equipment is provided, including a laptop.

Responsibilities:

• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system

Qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

What you get:

PKR 120,000 - PKR 150,000 a month

• Annual learning budget
• Annual salary review
• Home office setup budget
• 24 days paid time off
• Wellness allowance
• Co-working space stipend

About the company:

Public utility commissions regulate rates and service standards. Pension plan for most employees.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frontier Energy.