Customer Service Advisor

About us

Our recruiters interview every candidate in person before placing them. Owned and run by a former HR manager who opened the doors in 1989. Branch hours are 7:30 to 5, with one person on call for after-hours orders.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. FM Staffing is hiring for its operations team in Karachi. Full-time and part-time shifts available. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Our standups are at 9:00 AM Pacific.

Duties

• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department

Skills and experience

• 3+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked

Schedule: Four 10-hour shifts, rotating weekend day

Benefits

Salary: PKR 110,000-PKR 135,000 per month

• Monthly internet allowance
• Paid sick days
• Performance bonus
• Wellness allowance

The posting will close once we have a strong shortlist.

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FM Staffing Inc..