Customer Service Advisor

Personal lines make up about 70 percent of premium. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. FM Insurance is hiring for its operations team in Rawalpindi. Full-time and part-time shifts available. You can work from home anywhere in Pakistan. We have no office requirement. A stable internet connection and a backup power option are required.

• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead

What we're looking for:

• 2+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Salary range: PKR 28,000 - PKR 33,000 per month

We offer medical insurance, provident fund, paid leave, overtime pay and two bonuses a year.

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FM Insurance (Pvt.) Ltd..