Customer Service Advisor

Our team is growing and we are hiring a Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our team is spread across 8 countries. Headquarters is in Albuquerque. We hire in Germany through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time. You will write a lot of updates, so clear written English is important.

Day to day:

Escalate complaints that need a supervisor or another department. Answer inbound calls, live chats and emails from a queue. Process returns, exchanges, refunds and address changes. Look up orders, accounts and shipping status in the CRM and order system. Call customers back on open issues within the promised timeframe. Meet targets for handle time, quality score and customer satisfaction.

Minimum qualifications:

2+ years of customer service, retail, hospitality or call centre experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Basic computer skills (Windows, Outlook, web browsers). Able to sit at a workstation and wear a headset for a full shift. Reliable attendance. Schedule adherence is tracked. Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits:

Public holidays observed per your country. Performance bonus. Annual learning budget. Annual team retreat. Home office setup budget. Two weeks of paid leave at year end. Wellness allowance.

Who we are:

Most deposits come from local households and businesses, and most loans stay in the communities we serve. Our branches handle everyday banking, while the loan centre in Albuquerque underwrites farm, auto and home loans. We started in 1990 and have grown to about 130 people. Most lenders have lived in the area for decades and know their borrowers.

Please submit your CV in English.

Candidates must be eligible to work in Germany.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Brandywine Bank LLC.