Customer Service Advisor

Most deposits come from local households and businesses, and most loans stay in the communities we serve. Our team is growing and we are hiring a Customer Service Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our headquarters is in Albuquerque, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Germany, with a local contract and salary paid in euros. You will need at least 4 hours of overlap with US Central time.

• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time

Schedule: Four 10-hour shifts, rotating weekend day.

Rate: €23,000 - €31,000/year

We offer annual salary review, monthly internet allowance, annual learning budget, health insurance through our employer-of-record partner, co-working space stipend and public holidays observed per your country.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Brandywine Bank LLC.