Customer Service Advisor

Who we are:

Finchbeam Systems is a 29-person software shop in Leuven. The founders still answer support tickets. Profitable, no outside investors, and no plans to take any. We grow when customers pay us.

What this job is:

The previous person in this role moved to another team. The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within Belgium.

Day to day:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.

About you:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.

Bonus points:

• Prior billing or insurance call centre work.
• Zendesk, Five9 or Genesys experience.

What we offer:

Salary: €1,750 - €2,050/month

• Pension scheme.
• 8% holiday allowance.
• Travel allowance.
• Bike plan.
• 25 annual leave days.
• Overtime allowance.
• Home office allowance.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Finchbeam Systems.