Customer Service Advisor

About Est Computer Services

Started by a former school district network admin in 2021, the business has grown almost entirely through referrals.

The role

Looking for a Customer Service Advisor who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a full-time remote role. We use an employer of record in Bangladesh, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. Please make sure you have dependable internet and backup power.

What you'll work on

• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.

Requirements

• 3-5 years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Clear speaking voice and good listening skills.

Pluses

• Prior billing or insurance call centre work.

Why work with us

Compensation: BDT 67,000 - BDT 75,000 pcm

• Annual salary review.
• Monthly internet allowance.
• Performance bonus.
• Paid parental leave.
• Co-working space stipend.
• 20 days paid time off.
• Annual learning budget.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Est Computer Services.