Customer Service Advisor

Everyone does a bit of everything, from stocking to cashiering. Holiday weekends are busy, and we need everyone on the schedule.

Electrodomésticos Montaña is hiring for its operations team in Seville. Full-time and part-time shifts available. Remote, open to candidates across Spain.

Day to day

• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

• Overtime paid
• Meal vouchers
• Flexible remuneration plan

Candidates must be eligible to work in Spain.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Electrodomésticos Montaña S.L..