Customer Service Advisor

About the job

We are a member-owned credit union serving teachers, public employees and their families. Eastside Bank is hiring for its Customer Care team in Dhaka. Full-time and part-time shifts available. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Eastern time. Please make sure you have dependable internet and backup power.

Complete required training and quality coaching sessions
Document every interaction in Zendesk or Salesforce Service Cloud
Notice repeat problems and report them to your team lead
Transfer calls to the right department with a warm handoff

You'll need:

2-4 years of customer service, retail, hospitality or call centre experience
Must pass a background check
Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Rate: BDT 67,000-BDT 90,000 a month

We offer monthly internet allowance, paid time off and flexible hours.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Eastside Bank.