Customer Service Advisor

DR Mutual has an opening for a Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Employment is through our payroll partner in Ghana. Salary is paid monthly in local currency. You will need at least 4 hours of overlap with US Central time.

Duties:

• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Clear speaking voice and good listening skills

Preferred:

• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify

What you get:

• Paid parental leave
• Annual team retreat
• Monthly internet allowance
• Co-working space stipend
• Performance bonus

About DR Mutual:

We employ 4,200 people across underwriting, claims, actuarial, IT and customer service. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

We may close this posting early once we have enough applications.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DR Mutual Corp..