Customer Service Advisor

We employ 4,200 people across underwriting, claims, actuarial, IT and customer service. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

Job summary

DR Mutual has an opening for a Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We are headquartered in Arvada and have been hiring remotely since 2020. Employment is through our payroll partner in Ghana. Salary is paid monthly in local currency. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Your responsibilities

Escalate complaints that need a supervisor or another department. Update customer records accurately. Follow scripts and required disclosures on recorded lines. Notice repeat problems and report them to your team lead. Transfer calls to the right department with a warm handoff.

Minimum qualifications

3-5 years of customer service, retail, hospitality or call centre experience. High school diploma or GED. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills. Basic computer skills (Windows, Outlook, web browsers). Must pass a background check.

Preferred qualifications

Zendesk, Five9 or Genesys experience. Knowledge of e-commerce order systems such as Shopify. Prior billing or insurance call centre work. Experience handling escalations.

Schedule: Four 10-hour shifts, rotating weekend day

Rate: GHS 7,100 - GHS 8,300 per month

Why work with us

Performance bonus. Monthly internet allowance. 24 days paid time off. Flexible hours. Annual salary review. Home office setup budget.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DR Mutual Corp..