Customer Service Advisor

We employ 4,200 people across underwriting, claims, actuarial, IT and customer service. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

Role overview:

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 14 countries. Headquarters is in Arvada. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time. Clear written English is a must, as the team works across time zones.

Key responsibilities:

• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.

Required qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day

Salary: $530 - $650 monthly

What we offer:

• Company laptop.
• Long-term engagement.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DR Mutual Corp..