Customer Service Advisor

About the job

Everyone helps load trucks in the morning. Our team is growing and we are hiring a Customer Service Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in India. We have no office requirement. Day-to-day communication is in Slack and Google Meet.

The job includes: follow scripts and required disclosures on recorded lines; call customers back on open issues within the promised timeframe; process returns, exchanges, refunds and address changes; document every interaction in Zendesk or Salesforce Service Cloud; notice repeat problems and report them to your team lead.

You'll need:

3+ years of customer service, retail, hospitality or call centre experience
Typing speed of at least 35 WPM
Comfortable using multiple screens and systems at the same time
Must pass a background check

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Pay: ₹5,00,000 - ₹5,50,000 pa

We offer health insurance for you and your family, provident fund and paid leave.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at D'Souza & Sons Supply.