Customer Service Advisor

Regional offices in Lausanne and five other cities support agents and policyholders.

The role

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Cypresshurst Mutual is hiring for its Orders team in Chennai. Full-time and part-time shifts available. Our team is spread across 8 countries. Headquarters is in Lausanne. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Core hours are 10:00 to 15:00 CET. A quiet workspace and good internet are required.

Key responsibilities

• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe

What you need

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time

Preferred

• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience

Compensation: ₹8,50,000 to ₹11,50,000 per annum

Perks and benefits

• Co-working space stipend
• Public holidays observed per your country
• Annual learning budget
• Home office setup budget
• Paid parental leave

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypresshurst Mutual GmbH.