Customer Service Advisor

From the branch in Pembroke Pines, recruiters fill orders same-day whenever they can. Founded in 1997, we now have 60 employees. Commission is paid monthly on gross margin.

Role overview

We are adding a Customer Service Advisor to our Member Services team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern.

Duties

• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Must pass a background check

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get

Salary range: £125 - £150 day rate

• Paid time off
• Monthly internet allowance
• Flexible hours
• Long-term engagement

No agencies please.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Croft Staffing Solutions Inc..