Customer Service Advisor

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites.

Role overview

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote within Sri Lanka. The team meets in Colombo once a quarter, travel covered. Please make sure you have dependable internet and backup power.

Job duties

• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue

Required qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED

Salary: LKR 76,000-LKR 98,000 a month

What we offer

• Flexible schedule

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Colombo Technology Group.