Customer Service Advisor

The position

We are adding a Customer Service Advisor to our Customer Care team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within Sri Lanka. The team meets in Colombo once a quarter, travel covered. A quiet workspace and good internet are required.

Job duties

• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead

Minimum qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check

Schedule: Four 10-hour shifts, rotating weekend day

What you get

Salary range: LKR 75,000 - LKR 89,000 pcm

• Medical insurance for you and your family
• Company laptop
• EPF and ETF contributions

A bit about us

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Colombo Digital.