Customer Service Advisor

Since 1927, the bank has grown through more than a dozen acquisitions. Most lenders have lived in the area for decades and know their borrowers.

Position summary:

This is a backfill for a team member who moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 3 hours of overlap with US Pacific time. Reliable internet and a power backup are a must.

Responsibilities:

• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead

Qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

What we offer:

• Company laptop
• Paid time off
• Annual rate review
• Flexible hours

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chestnuttrack.