Customer Service Advisor

Commercial lines, personal lines and specialty programs are run as separate business units. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Most of the office has been here more than ten years.

Role overview:

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in Pakistan. We have no office requirement. You will need a stable internet connection and a backup power source (UPS or inverter).

What you'll do:

• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.

What we're looking for:

• 2+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.

Perks and benefits:

Compensation: PKR 28,000 to PKR 37,000 pcm

• Medical insurance.
• Provident fund.
• Paid leave.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chestnutford Insurance.