Customer Service Advisor

Commercial lines, personal lines and specialty programs are run as separate business units. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Most of the office has been here more than ten years.

About the role:

We are backfilling a position after an internal move. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Pakistan. We have no office requirement. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities:

• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.

Required qualifications:

• 2+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Clear speaking voice and good listening skills.

Nice to have:

• Zendesk, Five9 or Genesys experience.
• Chat support experience.
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay: PKR 30,000-PKR 38,000 pcm

What we offer:

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.

We may close the role early, so do not wait too long to apply.

Shortlisted candidates will hear from us within two weeks.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chestnutford Insurance.