Customer Service Advisor

Commercial lines, personal lines and specialty programs are run as separate business units. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Most of the office has been here more than ten years.

Role overview

This is a new role. The team has doubled in size over the past year. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Pakistan. We have no office requirement.

Key responsibilities

Document every interaction in Zendesk or Salesforce Service Cloud. Process returns, exchanges, refunds and address changes. Complete required training and quality coaching sessions. Look up orders, accounts and shipping status in the CRM and order system. Transfer calls to the right department with a warm handoff. Call customers back on open issues within the promised timeframe. Follow scripts and required disclosures on recorded lines.

Required qualifications

3+ years of customer service, retail, hospitality or call centre experience. Comfortable using multiple screens and systems at the same time. Typing speed of at least 35 WPM. Must pass a background check. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Reliable attendance. Schedule adherence is tracked. Clear speaking voice and good listening skills.

Nice to have

Knowledge of e-commerce order systems such as Shopify. Chat support experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

Medical insurance. Provident fund. Paid leave. Two bonuses a year. Overtime pay.

We may close the role early, so do not wait too long to apply.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chestnutford Insurance.