Customer Service Advisor

About us

We started in 2019 building safety training for a single manufacturer. Founded in 2019, we now have 15 employees. Fully remote, with a team meetup twice a year.

About the role

We are adding a Customer Service Advisor to our operations team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce managment. Remote, open to candidates across Pakistan. Please make sure you have dependable internet and backup power.

Day to day

• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.

What we're looking for

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.

Also helpful

• Chat support experience.
• Zendesk, Five9 or Genesys experience.

Compensation and benefits

Salary: PKR 55,000 - PKR 68,000 pcm

• Overtime pay.

Candidates must be eligible to work in Pakistan.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cedarfold Academy (Pvt.) Ltd..