Customer Service Advisor

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in India. We started in 1991 and have grown to about 9,000 people. Hail season means long days for field adjusters.

The position:

Caskridge Mutual is looking for a Customer Service Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in Ahmedabad, India. The team is distributed across several countries. We engage team members in Bangladesh as full-time contractors. Most of our contractors have been with us for more than two years.

In this role you will:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Update customer records accurately.

Required qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day

$380 - $500 per month

Pay and benefits:

• Long-term engagement.
• Paid time off.
• Annual rate review.

We are reviewing applications as they arrive, so apply early.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskridge Mutual.