Customer Service Advisor

We employ 10,700 people across underwriting, claims, actuarial, IT and customer service. January renewals keep everyone busy for a few weeks.

The role

We are adding a Customer Service Advisor to our Member Services team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The company is based in Rome, Italy. The team is distributed across several countries. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time. Reliable internet and a power backup are a must.

What you'll do

• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.

Required qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Must pass a background check.

Desirable

• Chat support experience.
• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer

• Paid time off.
• Company laptop.
• Annual rate review.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carbone Risk Advisors.