Customer Service Advisor

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. We started in 1992 and have grown to about 4,100 people. We keep recurring meetings to Tuesdays and Thursdays where we can.

Position summary

Canopycast has an opening for a Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is remote. A quiet workspace and good internet are required.

Essential duties and responsibilities

• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.

Required qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Four 10-hour shifts, rotating weekend day

Rate: £27,000 - £36,000 per year

Perks and benefits

• Private medical insurance.
• Workplace pension.
• 33 days holiday including bank holidays.
• Enhanced maternity and paternity pay.

We are a Disability Confident employer.

Please send your CV. A cover letter is welcome but not required.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopycast.