Customer Service Advisor

About the company:

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. We started in 1992 and have grown to about 4,100 people. We keep recurring meetings to Tuesdays and Thursdays where we can.

About the role:

This is a newly created position. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. On site, Cardiff.

Your responsibilities:

• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.

Qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

• Healthcare cash plan.
• Pension scheme with 5% employer contribution.
• 28 days annual leave including bank holidays.
• 25 days holiday plus bank holidays.
• Workplace pension.

Interviews will be held in person at our Cardiff office.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canopycast.