Customer Service Advisor

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

This is a newly created position. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a full-time remote role. We use an employer of record in New Zealand, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time.

Key responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction

What we're looking for

• 2+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED

Schedule: Four 10-hour shifts, rotating weekend day

What you get

• Paid parental leave
• Health insurance through our employer-of-record partner
• Co-working space stipend
• Performance bonus
• Wellness allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzefold Mutual.