Customer Service Advisor

Headquartered in Prague, the company has grown since 1984 by acquiring regional IT providers. Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites.

Overview:

Bittern Data Systems is hiring a Customer Service Advisor to work remotely from Czechia. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within Czechia. The team meets in Prague once a quarter, travel covered. We talk mostly in Slack and hop on quick calls when something needs discussing.

Your responsibilities:

• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Update customer records accurately

What you need:

• 3+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Must pass a background check
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

Nice to have:

• Experience handling escalations
• Zendesk, Five9 or Genesys experience
• Bilingual English and Spanish (pay differential)

What we offer:

• Private medical care
• Extra annual leave days
• Cafeteria benefit system
• Overtime paid
• Life insurance

Let us know your current notice period and salary expectations.

We will only contact shortlisted applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bittern Data Systems.