Customer Service Advisor

Most of our employees grew up here. We are adding a Customer Service Advisor to our operations team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our team is spread across 8 countries. Headquarters is in Birmingham. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. You will need to be available during UK office hours, at least until 3:00 PM GMT. You will need a stable internet connection and a backup power source (UPS or inverter).

The job includes: update customer records accurately; look up orders, accounts and shipping status in the CRM and order system; escalate complaints that need a supervisor or another department; complete required training and quality coaching sessions; process returns, exchanges, refunds and address changes.

WHO YOU ARE

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer annual rate review and monthly internet allowance.

This posting may close early if we receive enough applications.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Birmingham Light & Power.