Customer Service Advisor

BH Wireless is a regional carrier serving more than 600,000 broadband and voice customers across Maharashtra. Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Founded in 1990, we now have 720 employees. Bucket truck and pole climbing training is done in-house.

About the role

BH Wireless is hiring for its Billing team in Ahmedabad. Full-time and part-time shifts available. Remote, open to candidates across India. Day-to-day communication is in Slack and Google Meet.

Key responsibilities

• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff

Requirements

• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

Rate: ₹2,50,000 - ₹3,00,000 per year

• Health insurance for you and your family
• Provident fund
• Paid leave
• Overtime pay

Candidates must be eligible to work in India.

Applications are reviewed on a rolling basis.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BH Wireless Pvt Ltd.