Customer Service Advisor

Who we are:

Since 2009, the company has run a comparison site for car insurance, mortgages and credit cards. Two million people a month visit our recipe and meal planning site, which earns money from ads and a paid membership. We started in 2009 and have grown to about 60 people. Experiments run constantly, and most product decisions follow A/B test results.

The role:

Bellwether Media is hiring for its Member Services team in Chennai. Full-time and part-time shifts available. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time.

What you'll do:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system

About you:

• 3-5 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations

What we offer:

₹8,00,000 - ₹9,50,000 pa

• Co-working space stipend
• Annual learning budget
• Monthly internet allowance
• Annual salary review
• 24 days paid time off

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bellwether Media.