Customer Service Advisor

We started in 1998 building safety training for a single manufacturer. Our designers write, storyboard, build and test their own courses.

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern. Please make sure you have dependable internet and backup power.

Duties:

• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction

Who you are:

• 3+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits:

• Paid in USD
• Company laptop
• Flexible hours

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bancroft Learning, LLC.