Customer Service Advisor

About the job

Our tax practice handles individual, partnership, S corp and trust returns, plus planning for business owners. The role is new and comes from growth in our client base. Böhm & Wolf is hiring for its Member Services team in Berlin. Full-time and part-time shifts available. Remote, open to candidates across Germany. We ship you a laptop and accessories before your first day.

Update customer records accurately
Answer inbound calls, live chats and emails from a queue
Transfer calls to the right department with a warm handoff
Notice repeat problems and report them to your team lead

Requirements

3-5 years of customer service, retail, hospitality or call centre experience
For remote roles: quiet workspace and wired internet at 25 Mbps or faster
Must pass a background check
High school diploma or GED

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Pay: €22,000 to €28,000 per year

We offer company pension scheme, 30 days of annual leave, paid overtime or time off in lieu, home office equipment and jobRad bike leasing.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Böhm & Wolf GmbH.