Customer Service Advisor

Most of our associates work first and second shift in plants within 30 miles of the branch. The company also runs onsite programs, where our staff manage hiring and attendance inside a client's facility.

ROLE OVERVIEW

The previous person in this role moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across Pakistan.

JOB DUTIES

• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.

REQUIREMENTS

• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.

DESIRABLE

• Prior billing or insurance call centre work.
• Chat support experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

WHY WORK WITH US

• Medical insurance.
• Provident fund.
• Paid leave.
• Overtime pay.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at APF Staffing Solutions.