Customer Service Advisor

About Ansah Software

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Founded in 2007, the business writes the billing, metering and customer portal software that small water and electric utilities run on.

The role

We have an immediate opening for a Customer Service Advisor in Kumasi. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is an in-person role at our Kumasi location.

What you'll do

• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department

What we're looking for

• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM

Nice to have

• Prior billing or insurance call centre work

Compensation and benefits

Compensation: GHS 1,750 - GHS 2,400 a month

• Medical cover
• Pension contribution
• Annual leave
• 13th month salary
• Transport allowance

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ansah Software Ltd.