Customer Service Advisor

Job Title: Customer Service Advisor

Location: Remote (UK)

Salary: £15.50 - £17.50 an hour

Hours: Tuesday to Saturday, 9:00 AM to 5:30 PM

Contract: Full-time, permanent

Everyone reviews everyone else's work before it goes to the client. Our designers write, storyboard, build and test their own courses. Fridays are meeting-free.

Overview

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in London, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately

You'll need

• 2+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time

Perks and benefits

• Paid training
• 25 days holiday plus bank holidays
• Workplace pension

This role is subject to a basic DBS check.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AE Learning.