Customer Service Advisor

About the job

Projects range from 2,000 square foot remodels to multi-story buildings. We're looking for a Customer Service Advisor to join our team in Adelaide. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The work is on site and cannot be done remotely.

The job includes: complete required training and quality coaching sessions; transfer calls to the right department with a warm handoff; meet targets for handle time, quality score and customer satisfaction; explain bills and payment options and take payments over the phone; call customers back on open issues within the promised timeframe.

Who you are:

3+ years of customer service, retail, hospitality or call centre experience. High school diploma or GED. Basic computer skills (Windows, Outlook, web browsers). Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Pay: $66,000 - $82,000 pa (overtime available)

We offer superannuation on top of salary, paid parental leave, 17.5% leave loading and paid training and tickets.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Adelaide Construction Group Pty Ltd.