CRM Coordinator

Kilntower is a managed services provider with 320 employees, supporting more than 1,500 client organizations across the US. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Job summary:

This is a backfill for a team member who moved to another team. The CRM Coordinator owns our Salesforce org: users, permissions, automation, reports and data quality. Remote, open to candidates across the US. You can set your own hours around a daily morning check-in. You need a reliable internet connection and somewhere quiet to work.

In this role you will:

• Administer HubSpot properties, workflows, pipelines and lists
• Work the CRM support queue
• Build and maintain Flows, validation rules and approval processes
• Clean up duplicate records and set up matching and duplicate rules
• Maintain page layouts, record types, custom objects and fields
• Train users and write how-to guides for new features
• Handle data imports and mass updates with Data Loader or the Data Import Wizard
• Review each of the three yearly Salesforce releases and plan for changes

Minimum qualifications:

• 1+ years of CRM administration experience
• Comfort with reports, dashboards and custom report types
• Understanding of sales and service processes: leads, opportunities, cases, quotes
• Experience with data loading, deduplication and data hygiene
• Strong knowledge of the Salesforce security model and sharing settings
• Ability to manage a request backlog and set expectations with users
• Excel skills for data prep and reconciliation

Preferred qualifications:

• Integration tools such as Zapier, Workato or MuleSoft
• HubSpot Operations Hub
• Salesforce Platform App Builder or Advanced Administrator certification

The salary range for this role is $80,000 - $96,000/year. This range reflects base salary only.

What you get:

• Health insurance
• 401(k) with a 100% match up to 5%
• Three weeks of PTO to start

Kilntower is an Equal Opportunity Employer, including disability and protected veteran status.

Send us your resume. No cover letter needed.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kilntower LLC.