CRM Coordinator

About us

FAN IT is a small IT shop: the owner, four technicians and a part-time office manager. Certification exams are paid for, and passing one comes with a raise.

Role overview

FAN IT needs another CRM Coordinator to support about 150 sales, service and marketing users. We're looking for someone who asks why a field exists before adding another one. You can work from home anywhere in the US. We have no office requirement. Hours are flexible, with one short team call each morning.

What you'll be doing

• Work the CRM support queue
• Manage users, profiles, permission sets and roles
• Gather requirements from sales and service teams and turn them into configuration changes
• Maintain page layouts, record types, custom objects and fields
• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset
• Clean up duplicate records and set up matching and duplicate rules

Qualifications

• 1+ years of CRM administration experience
• Experience with data loading, deduplication and data hygiene
• Understanding of sales and service processes: leads, opportunities, cases, quotes
• Strong knowledge of the Salesforce security model and sharing settings
• Salesforce Certified Administrator (or able to earn it within six months of hire)
• Hands-on experience building Flows

Also helpful

• Dynamics 365 Sales
• Basic SOQL and the ability to read Apex

What we offer

Salary range: $79,000 - $95,000 annually

• Gym membership reimbursement
• Medical, dental and vision insurance
• Home office stipend
• Dental insurance

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FAN IT LLC.