CRM Administrator

Our team is growing and we are hiring a CRM Administrator. This role sits in operations and works closely with sales leadership. You'll get a lot of small requests and a few big ones. CRM admin role covering HubSpot and Salesforce. Experience with either is fine if you're willing to learn the other. Our headquarters is in Copenhagen, and about a third of the team works remotely from other countries. We hire in Canada through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time.

YOUR RESPONSIBILITIES:

• Review each of the three yearly Salesforce releases and plan for changes
• Work the CRM support queue
• Support integrations with Account Engagement (Pardot), HubSpot or Marketo
• Manage users, profiles, permission sets and roles
• Build and maintain Flows, validation rules and approval processes
• Create reports and dashboards for sales, service and leadership
• Handle data imports and mass updates with Data Loader or the Data Import Wizard
• Test changes in a sandbox and deploy with change sets or a DevOps tool like Gearset

QUALIFICATIONS:

• Ability to manage a request backlog and set expectations with users
• Hands-on experience building Flows
• Understanding of sales and service processes: leads, opportunities, cases, quotes
• Experience with data loading, deduplication and data hygiene
• Comfort with reports, dashboards and custom report types

NICE TO HAVE:

• Basic SOQL and the ability to read Apex
• CPQ or Revenue Cloud

WHAT YOU GET:

Salary: $80,000 - $94,000 a year

• 24 days paid time off
• Home office setup budget
• Paid sick days

ABOUT US:

Mayhew IT is a small IT shop: the owner, four technicians and a part-time office manager.

Applications are reviewed as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mayhew IT ApS.