CRM Administrator

Job Title: CRM Administrator

Location: Remote (New Zealand)

Salary: $89,000 to $106,000 pa

Hours: 37.5 hours per week, Monday to Friday

Contract: Full-time, permanent

Started by a former school district network admin in 2018, the business has grown almost entirely through referrals. No call centre and no offshore help desk. When clients call, one of us picks up. Founded in 2018, we now have 26 employees.

About the role:

CRM admin role covering HubSpot and Salesforce. Experience with either is fine if you're willing to learn the other. This role is fully remote within New Zealand. You can set your own hours around a daily morning check-in.

Job duties:

• Handle data imports and mass updates with Data Loader or the Data Import Wizard
• Clean up duplicate records and set up matching and duplicate rules
• Maintain page layouts, record types, custom objects and fields
• Support integrations with Account Engagement (Pardot), HubSpot or Marketo
• Gather requirements from sales and service teams and turn them into configuration changes
• Audit field usage and retire fields nobody fills in
• Train users and write how-to guides for new features

About you:

• 3+ years of CRM administration experience
• Understanding of sales and service processes: leads, opportunities, cases, quotes
• Strong knowledge of the Salesforce security model and sharing settings
• Hands-on experience building Flows
• Ability to manage a request backlog and set expectations with users
• Comfort with reports, dashboards and custom report types

What you get:

• KiwiSaver contributions
• Annual bonus
• Flexible hours
• Employee assistance programme
• Five weeks annual leave after the first year

Applications close when we find the right person.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chen Tech Support.