Contact Centre Advisor

About the job

Yusof & Sons Logistics is a family-owned trucking company with 12 trucks and 4 employees. We have an immediate opening for a Contact Centre Advisor in Singapore. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This position is on site in Singapore.

The job includes: meet targets for handle time, quality score and customer satisfaction; call customers back on open issues within the promised timeframe; answer inbound calls, live chats and emails from a queue; explain bills and payment options and take payments over the phone.

You'll need:

3-5 years of customer service, retail, hospitality or call centre experience.
Basic computer skills (Windows, Outlook, web browsers)
Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer medical and dental coverage, 18 days annual leave, annual wage supplement (13th month) and overtime pay.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yusof & Sons Logistics Pte. Ltd..