Contact Centre Advisor

The position:

This is a backfill for a team member who moved to another team. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in Pakistan. We have no office requirement.

Duties:

• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead

Skills and experience:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer:

Compensation: PKR 30,000 - PKR 40,000 a month

• Medical insurance
• Provident fund
• Paid leave

Who we are:

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Founded in 2023, we now have 370 employees.

Only shortlisted candidates will be contacted.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sweetgum Computer Services.