Contact Centre Advisor

About the job

About Schröder Großhandel

Everyone helps load trucks in the morning.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Our headquarters is in Cologne, and about a third of the team works remotely from other countries. We hire in Pakistan through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time.

Duties

Call customers back on open issues within the promised timeframe. Follow scripts and required disclosures on recorded lines. Look up orders, accounts and shipping status in the CRM and order system. Document every interaction in Zendesk or Salesforce Service Cloud.

What we're looking for

3+ years of customer service, retail, hospitality or call centre experience. Reliable attendance. Schedule adherence is tracked. Clear speaking voice and good listening skills. Must pass a background check. Comfortable using multiple screens and systems at the same time.

Perks and benefits

Salary range: PKR 65,000-PKR 76,000 pcm

Monthly internet allowance. Annual learning budget. Paid parental leave. Annual team retreat.

Applications are reviewed on a rolling basis.

Please mention your notice period and expected salary.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Schröder Großhandel.