Contact Centre Advisor (Remote)

About the job

Based in Sylhet, Roy Technology Group also runs a small colocation rack for clients who want local backups.

Overview:

We are adding a Contact Centre Advisor (Remote) to our Billing team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in Bangladesh. We ship you a laptop and accessories before your first day.

Job duties:

Look up orders, accounts and shipping status in the CRM and order system.
Explain bills and payment options and take payments over the phone.
Follow scripts and required disclosures on recorded lines.
Answer inbound calls, live chats and emails from a queue.
Call customers back on open issues within the promised timeframe.

You'll need:

3+ years of customer service, retail, hospitality or call centre experience.
High school diploma or GED.
Clear speaking voice and good listening skills.

Pay and benefits:

Rate: BDT 24,500 - BDT 29,000 pcm

Medical insurance.
Provident fund.
Paid leave.

Please submit your CV in English.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Roy Technology Group Ltd..