Contact Centre Advisor - Remote

Company overview:

No call centre and no offshore help desk. When clients call, one of us picks up.

This is a backfill for a team member who moved to another team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Contact Centre Advisor - Remote answers customer calls, chats and emails about orders, billing and account changes.

Duties:

• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.

Minimum qualifications:

• 2+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

PLN 5,800 to PLN 6,900 monthly

• Private medical care.
• Overtime paid.
• Life insurance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dalby IT.