Contact Centre Advisor - Remote

Amberworks Data Systems is a managed services provider with 580 employees, supporting more than 1,500 client organisations across India. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

Role overview

We're looking for a Contact Centre Advisor - Remote to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within India. The team meets in Chennai once a quarter, travel covered.

In this role you will

• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.

Preferred

• Zendesk, Five9 or Genesys experience.
• Bilingual English and Spanish (pay differential)

What we offer

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.
• Gratuity.
• ESOPs.
• Overtime pay.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Amberworks Data Systems.