Contact Centre Advisor

Across Tamil Nadu, the company runs 14 branch offices and a central depot for hardware staging and imaging. Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. We started in 1995 and have grown to about 300 people.

Overview

We are adding a Contact Centre Advisor to our Orders team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across India.

Main duties

• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department
• Update customer records accurately

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)

Preferred

• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify

₹4,50,000-₹5,50,000 per annum

Why work with us

• Health insurance for you and your family
• Provident fund
• Paid leave

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rao Networks.