Contact Centre Advisor

Our practices cover strategy, operations, technology implementation, risk and human capital.

About the role

This is a new role. The team has doubled in size over the past year. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Racine, the US. The team is spread across multiple countries. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. A stable internet connection and a backup power option are required.

Key responsibilities

• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.

Requirements

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.

Schedule: Four 10-hour shifts, rotating weekend day

What you get

• Health insurance through our employer-of-record partner.
• Flexible hours.
• Annual learning budget.
• 24 days paid time off.
• Monthly internet allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Racine Advisory.