Contact Centre Advisor

About the job

Maintenance requests go to a small in-house crew and a few trusted vendors. Our team is growing and we are hiring a Contact Centre Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Rotterdam, the Netherlands. The team is spread across multiple countries. We engage team members in Bangladesh as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 10:00 to 15:00 CET. A stable internet connection and a backup power option are required.

Notice repeat problems and report them to your team lead. Transfer calls to the right department with a warm handoff. Answer inbound calls, live chats and emails from a queue. Document every interaction in Zendesk or Salesforce Service Cloud. Look up orders, accounts and shipping status in the CRM and order system.

Skills and experience:

3+ years of customer service, retail, hospitality or call centre experience. High school diploma or GED. Comfortable using multiple screens and systems at the same time.

Schedule: Part-time, 20 to 25 hours per week including Saturdays.

Salary range: $500 to $610 per month

We offer flexible hours and company laptop.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Makelaardij van der Linden.